Your Burning Questions About Silly Goose Scoops Answered Here

Our scoops are measured by volume, not weight, so every Mini Goose receives roughly 10–15 treasures, while full-size Silly Goose and Silly Scoops deliver 15–20 items plus a guaranteed rare gem. Because we curate each order live on TikTok, quantities can fluctuate slightly, but we always lean on the generous side. Think of it as a candy store scoop—if another charm fits, we happily toss it in at no extra charge.

Absolutely! During checkout you’ll spot a notes box where you can mention favorite colors, characters, or general vibes—think pastel stationery, My Melody, or fidget toys. While we can’t promise every request, our packers use your hints as a roadmap when they scoop, swapping items in real time to match your preferences. The only hard limits are product availability and fairness to all customers, but we hit the mark for most requests.

Orders are usually scooped, filmed, and packaged within 2–4 business days. You’ll receive a tracking number as soon as your TikTok packing video goes live. Domestic U.S. deliveries typically arrive in 3–6 business days after dispatch, while international shipments vary between 7–21 days depending on customs. Shopify calculates postage in real time, so you can choose faster options at checkout if you’re in a hurry. Holiday rushes may add a day or two, but we hustle hard.

Yes—Silly Goose Scoops flaps its wings worldwide! At checkout, Shopify displays real-time carrier rates based on your address, and you’ll pay duties or VAT directly to your country’s customs agency upon arrival. Because every nation handles imports differently, delivery windows can stretch a bit longer than U.S. shipments, but most parcels land within three weeks. Unfortunately, we can’t mark packages as gifts or undervalue items, yet we do pack everything securely to survive the journey.

Every paid order is automatically entered into our Golden Goose draw. During live packing, we randomly select lucky customers and secretly swap their regular rare item for an ultra-premium surprise—think full notebook sets, plushies, or high-end skincare. Winners are revealed at the end of their TikTok video, so keep those notifications on! There’s no extra cost or effort required; the more scoops you purchase, the more chances you have to hatch an epic upgrade.

Definitely! Filming each order is part of the fun. Once we print your packing slip, we write your first name and state (or country) on screen and record the entire scoop process. The finished clip—usually 30–90 seconds—posts to our TikTok profile within 48 hours, and we tag you if you entered your handle at checkout. Don’t worry if you miss it; a tracking link to the video also lands in your shipping confirmation email.

We want every unboxing to feel flawless. If an item breaks in transit or you notice something is missing, email sillygoosescoops@gmail.com with your order number and a clear photo within seven days of delivery. Our team will either replace the product, issue store credit, or refund the item value—your choice. For lost shipments, we’ll file a carrier claim and keep you updated. Rest assured, we pack with bubble wrap and love, but accidents occasionally happen.

Because each scoop is a one-of-a-kind mystery curated just for you, we’re unable to accept traditional returns. However, you may cancel within two hours of purchase by emailing us with your order number—no questions asked. After that window, the packing process usually begins and all sales are final. If you have an allergy concern or other serious issue, reach out anyway; we’ll explore creative solutions to make things right without spoiling the surprise.

Four times a year—February, May, August, and November—we gift a complimentary Mini Goose Scoop to an honored veteran. To nominate, simply send us the nominee’s first name, branch, and a short note via Instagram DM or email by the 15th of the giveaway month. We randomly draw one hero on live TikTok, cover shipping, and include a heartfelt thank-you card from our entire flock. There’s no purchase required; spreading joy is reward enough.

Product prices cover only the goodies themselves; Shopify calculates shipping and, if applicable, sales tax or international duties during checkout based on your address. This method guarantees you pay exactly what carriers charge us—no hidden markups. Before you confirm payment, a full cost breakdown appears so you can adjust cart contents or delivery speed. If you’re shopping internationally, remember that customs fees are collected by your government on arrival and are not included in our totals.